Refund policy
This policy explains how returns, exchanges, and refunds work for orders placed with Roop Collection. By placing an order, you agree to the terms below.
Return Window
Items may be returned within 30 days of the delivery date. To qualify, items must be unworn, unwashed, and returned with original tags and packaging intact.
Items Not Eligible for Return
The following are excluded from our return policy:
- Items marked "Final Sale" at the time of purchase
- Clearance and sale-priced items
- Gift purchases (see the Gift Returns section below)
Exchanges
We do not currently offer general size or style exchanges. We recommend reviewing sizing and product details carefully before ordering. If an error occurs on our part — such as a defective item or an incorrect product shipped — we will correct it at no cost to you.
Return Shipping Cost
Return shipping is covered by Roop Collection on all approved returns. Once a return is approved, we email a free prepaid shipping label, so there is no cost to send the item back.
Refund Timeline
Once a returned item arrives at our facility and passes inspection, your refund is processed within 10 business days, issued to your original payment method. A confirmation email is sent once the refund has been completed.
Partial Refunds
Partial refunds may be issued in cases where a returned item shows damage. Items that appear worn or used are not eligible for return or refund.
Refunds on Sale or Discounted Items
Purchases made during a sale or with a discount code are eligible for store credit only. A cash refund is not available on sale-priced or discounted items.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect due to an error on our part, submit a claim through our Return Center with photos documenting the issue. Once reviewed, we will arrange a free replacement or a full refund.
How to Start a Return
- Visit our Return Center and submit a return request.
- Include your order number and, if applicable, photos of the issue.
- Our team reviews the request and follows up by phone or email with an approval decision.
- Once approved, a free prepaid return label is emailed with shipping instructions.
- After the item is received and inspected, the refund or store credit is processed per the timeline above.
Gift Returns
Items received as gifts are eligible for store credit only. A cash refund is not available for gift purchases.
Delayed or Missing Refunds
If a refund has not arrived within the expected timeframe, first check with your bank or card provider, as processing times can vary on their end. If the refund is still missing after that, contact our support team and we will investigate further.
Contact Us
Email: info@roopcollection.shop
Phone: +1 917-216-5763
Address: 11812 101st Ave, South Richmond Hill, NY 11419, USA
Business Hours: (EST)
Monday-Thursday: 10 AM – 7 PM
Friday-Saturday: 10 AM – 7:30 PM
Sunday: 10:30 AM – 6:30 PM